RONIN International is a market research and consultancy firm addressing the needs of large corporations as well as research agencies. Our range of services are designed specifically for the IT, healthcare and B2B sectors.
Offering both qualitative and quantitative market research worldwide, we are proud to be the research partner of many leading global brands.
We are now on the lookout for an experienced IT Analyst to support day to day operations working out of our London office.
This position will assist the central Fat Media Group IT team with onsite services for our server and desktops at our office in Vauxhall, London. This includes supporting the 24/7 call centre with technical queries and set ups.
You would be responsible for escalating day to day issues to the wider IT team and creating well documented support tickets to enable the team to quickly understand and resolve the issues.
You will also create documentation of existing and new IT system processes.
Essential Skills and Traits
- You will be a self-starter; happy working on your own initiative, being able to troubleshoot local IT issues
- Great Microsoft knowledge including Office 365 & Windows operating systems
- Basic networking skills with DNS, VLANS and network security
- Excellent telephone manner
- Patient and courteous
- Troubleshooting and research skills
- Comfortable in an autonomous setting
Nice to have
- Experience in technical, desktop support environment
- ISO27001 knowledge
- VMware vSphere experience
- Linux experience
- Confirmit or other CATI survey systems experience
How to apply
Please upload your CV and any supporting statements below to apply for this position.
We reserve the right to close this vacancy before the published closing date. If you have any questions about the role please contact the Talent Team on 01524 548948. Please be aware that if you have not heard from us within 2 weeks of the closing date then unfortunatly your application has been unsuccessful. We receive a wealth of applications and we are afraid we cannot reply to every applicant.
Please note that our Company Policy dictates direct recruitment only. We do not work through recruitment agencies. If you are an agency, please do not contact us as we do not take calls or accept any curriculum vitae's or profiles from recruitment agencies. Any curriculum vitae or profile received will be treated as a gift and as such, NO fee will be rewarded.