Privacy Policy

As adherents to the ICC/ESOMAR International Code of Marketing and Social Research Practice, RONIN International takes the privacy of all contributors of research information very seriously.

I. Information collected by RONIN International

RONIN conducts market research both online and over the phone. Any communication you receive from us, such as e-mail invitations, phone calls, or questionnaires, will clearly identify us and explain the purpose(s) of our contact. We are not trying to sell or promote anything in our surveys and research.

When we contact you, it will generally be for one of the following purposes:

  • To invite you to take part in a market research survey
  • To conduct a telephone interview as part of a market research survey
  • To validate the answers, you recently provided in a market research survey
  • If you are part of our Community, to update and ensure our records are accurate

We may occasionally contact you for other purposes, such as to ask for your permission to use your personal information for a purpose that was not explained to you when it was first collected. For example, we may need to get in touch to fulfill our Adverse Event Reporting responsibilities for healthcare market research purposes.

When you participate in our research, we may ask you for your personal opinions, as well as demographic information, such as your age and household composition. You may refuse to answer certain questions or discontinue participation in a study at any time. If you join the RONIN Community, you may leave it at any time by following the opt-out instructions that we include in every e-mail that we send you.

II. Confidentiality of survey responses and contact information

When working on reports or feeding back the results of surveys we conduct, we combine your responses with the responses of all the other participants in aggregate and report this combined file to the client that commissioned the survey. We will never intentionally report your individual survey responses or convey them in such a way that you are personally identifiable in the file, except as described below.

The only exceptions when we may disclose your personal information or survey responses to third parties are as follows:

  1. You request or consent to sharing your identifying information and individual responses with the third parties for a specified purpose; 
  2. In accordance with the ESOMAR guidelines, we provide your responses to a third party who is contractually bound to keep the information disclosed confidential and use it only for research or statistical purposes; 
  3. In the rare but possible circumstance that the information is subject to disclosure pursuant to judicial, legal or regulatory requirements.

Your survey responses may be collected, stored or processed by our affiliated companies or non-affiliated service providers, both within and outside the UK. They are contractually bound to keep any information they collect and disclose to us or we collect and disclose to them confidential and must protect it with security standards and practices that are equivalent to our own.

III. Security of personal information

We inform our employees about our policies and procedures regarding confidentiality, security and privacy, and we emphasise the importance of complying with them. Our security procedures are consistent with generally accepted commercial standards used to protect personal information. 

We may transfer personal information to affiliated companies or non-affiliated service providers for research-related purposes, such as data processing. We require these companies to safeguard all personal information in a way that is consistent with our firm’s measures and as regulated by law. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. You are entitled at any stage the research process, or subsequently, to ask that your data be deleted. Wherever reasonable and practical we will carry out such a request.

IV. Security of personal information

RONIN International, as a data collection agency that places a strong focus on quality, makes efforts to keep personal information in its possession or control, which is used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to us. We rely on you to help us keep your personal information accurate and current by answering our questions honestly.

Taking part in our surveys will cost you nothing apart from your normal internet connection.

V. Quality Standards

RONIN International is registered under the UK Data Protection Act 1998 with the ICO under registration number ZA219373, is ISO 20252-certified, and conducts research in keeping with the guidelines of the MRS, ESOMAR, and BHBIA. For more information on these codes and guidelines, please go online.

VI. How to contact us or opt-out from further e-mails

We hope that you are satisfied with the content and nature of our communication with you. We will not send you unsolicited mail or pass on your email addresses to others for this purpose.

Should you have any questions, suggestions, or complaints about this policy or our surveys, or to be removed from our contact list, please e-mail us or write to us. Our contact details are below:

RONIN International
Panel Support
80-84 Bondway
London
SW8 1SF

RONIN International would like to thank you for visiting our website!