Project Manager (US)

Project Manager, RONIN Research Inc

Location: US – Rochester, NY
Department: Project Management/US
Reporting to: Research Director & US Country Head

Join RONIN: a global, market-leading research organisation of over 30 years, with award-winning, multichannel data collection methods, and recognised leader in B2B, Healthcare and hard-to-reach survey research. We are pioneers in online, CATI and digital recruitment, conducting complex multi-country studies in more than 50 languages across the world.

Key features:

  • Online projects, 110 station CATI centre and mixed methodology studies
  • Quantitative project mix of approximately 75% Business and 25% consumer
  • In-Depth Interviewing & Recruitment for Qualitative projects
  • RONIN's own IT and Medical panels
  • Consultancy services to develop complex programmes
  • Central London offices, sales offices in USA & Germany

As we continue to grow, we need individuals to join us who are keen to meet our exacting standards, and can deliver challenging research projects for our clients.

We are excited to be hiring our first US Project Manager – the role is ideal for an enthusiastic individual who is looking to grow and develop a career within Market Research. RONIN has a strong history of internal progression and career development.

The Opportunity

Project Managers at RONIN International are hands-on, versatile individuals that operate as the single point of contact between our clients’ multimarket research projects and RONIN’s operational teams and fieldwork partners. Our Project Managers ensure that our projects exceed clients’ expectations and result in fruitful and ongoing partnerships. Our approach is based on having resourceful, independent and proactive team members, who can quickly grasp company processes and gain a strong understanding of the market research industry.

Market research can be a fast-paced environment that goes from large scale straightforward studies to highly specialised boutique projects; interpersonal & organisational skills are essential to adapt to daily challenges.

As well as being part of the UK-based Project Management team, you’ll be joining the newly created US team. Therefore, as we establish and build the team, you’ll thrive in ambiguity, demonstrate intrigue and curiosity, and be eager to get involved and contribute ideas. With all this comes future potential to scope and grow a team

Key Responsibilities & Accountabilities:

  • Attending internal kick-off meetings with clients/internal teams
  • Being the single of contact for clients throughout fieldwork stage
  • Understanding sampling and requirements
  • Questionnaire programme testing and specification of survey design for best practice data collection, working with internal scripting and data processing department
  • Ensuring a high level of data collection quality across projects
  • Conducting internal briefings and coordinating relevant departments to meet project deadlines, within budget (budget, cost, outsourcing)
  • Liaising with external partners and vendors throughout fieldwork
  • Meeting all applicable market research quality standards and regulations
  • Recognising potential barriers and challenges, before or during projects, and offer solutions

About You: (You don’t need to tick all the boxes to be considered, so please do still apply if you have most of what we’re looking for)

  • Flexible, organised and versatile approach with skills in multitasking, time management and prioritisation of tasks
  • Tenacious personality with an eye for detail and ability to problem solve using own initiative
  • Strong team player with excellent communication and interpersonal skills, and the aptitude to learn how to effectively manage clients
  • Competent user of Microsoft Office including Excel
  • Previous experience of the market research industry would be ideal, otherwise a good knowledge of market research methodologies, strong commitment to learning and development, and enthusiasm to acquire experience and knowledge in market research
  • Knowledge of other languages and cultures would be a plus
  • Previous CATI experience advantageous


Our new US sales office is in Rochester, NY. We are looking for this person to live within reasonable commuting distance of Rochester as we are keen to form a team community on-site as the US team grows, rather than on a remote basis.

About Us

RONIN International are a market-leading research organisation whose comprehensive range of services help organisations fully understand the thoughts and behaviours of their customers. We have an excellent track record in delivering thorough and insightful results to even the most challenging briefs. Offering both qualitative and quantitative market research worldwide, we are proud to be the research partner of many leading global brands.

Our clients are the largest firms in the Technology and Healthcare sectors, including IBM, Microsoft and Sanofi, plus market research agencies and consulting firms such as Kantar, GfK and Ipsos, who use our Global Data Collection Centre for consistent, high quality-data.

RONIN International and its international subsidiaries, RONIN Research GmbH in Germany, and RONIN Research Inc. in the USA, are part of the independently owned Rippleffect Group, alongside our sister companies: Reading Room, a user-led, data-centric consultancy helping clients realise their digital ambitions, from deep dive and digital strategy, through to design, technology and communications; and Fat Media, experts in digital marketing & websites for growth focused businesses.

Why, and how to apply…

If you are looking for a new challenge with opportunity for growth and impact with a growing team and business, get in touch with us right away - email your CV & a short cover note highlighting why you are interested in this role and joining Ronin to [email protected].

RONIN International is committed to encouraging equality, diversity and inclusion among our workforce and everyone we work with, and eliminating unlawful discrimination.
We base all our employment decisions on merit, job requirements and business needs. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

Find out more about us…