Case Study

Human Resources Customer Satisfaction


This study aimed to connect with Human Resource Managers working with recruitment agencies as part of their recruitment strategy.


Respondents were sought from a range of company sizes, and with a variety of recruitment thresholds, in order to give a comprehensive data set.

Challenges faced
& Actions taken

RONIN employed a mixed methodology of online and CATI surveys to reach the maximum amount of HR Managers. 

A range of European targets meant RONIN conducted CATI interviews in local languages and provided full translations.