Reaching Trade Paint Purchasers Across European Markets

RONIN delivered a mixed-methodology study among trade paint purchasers across 18 European markets. Designed to engage a hard-to-reach, non-desk-based audience, the project combined online and phone fieldwork to maximise participation and improve response across multiple countries.

  • 1,600 interviews
  • 18 European markets
  • 18-minute Survey

Methodology

Customer sample lists were provided for trade paint purchasers. Respondents were first contacted by email and invited to complete the survey online. Non-responders were then followed up by phone, helping increase completion among a busy and difficult-to-reach audience. The survey was accessible by phone, desktop, tablet, and mobile.

Challenge

Trade paint purchasers are a hard-to-reach audience because they are typically not desk-based during the working day. This made a single-method approach less effective and required a more flexible fieldwork model.

How RONIN approached it

RONIN used a mixed online and phone methodology to improve response rates across markets. In addition to fieldwork delivery, RONIN also managed open-ended translation, coding, and data delivery.

Results

The study delivered a structured multi-market dataset from a hard-to-reach trade audience across Europe.

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