Hospitality Industry Market Research | Ronin
Hospitality and Leisure Industry Market Research
RONIN delivers specialist hospitality industry research, connecting you with the operational and strategic voices shaping hotels, restaurants and leisure brands globally.
The hospitality sector runs 24/7. From guest experience and brand reputation to operational efficiency and technology adoption, decision makers must balance performance, people and profitability in real time. To stay competitive, hospitality leaders need research that reflects the realities of their world.
Driving actionable insights for hospitality operators & brands
Our Hospitality Industry Research Experience
Hospitality presents unique research challenges; senior leaders work irregular hours and response rates can be low. The pool of qualified decision makers, from hotel managers to food & beverage directors, can be challenging to tap into.
RONIN understands these constraints. We design research programmes that account for operational peaks, time sensitivity and global market differences. Our approach combines mixed methods to ensure higher engagement, particularly with time-poor professionals managing live operations.
We’ve supported projects across:
Audiences we recruit:
- Technology adoption (property management systems, mobile ordering, AI tools)
- Operational efficiency and service innovation
- Brand strategy and franchise alignment
- Guest experience and loyalty tracking
- B2B hospitality relationships (e.g. corporate travel buyers, event planner
Sub-sectors we support
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Hospitality Groups (Hotels, Resorts, Leisure Chains)
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Restaurant & QSR Chains
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Food & Beverage Brands
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Travel & Tourism Operators
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Hospitality Technology Providers
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Franchisees & Franchisors
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Leisure & Entertainment Venues
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Industry Suppliers
Our Recruitment Expertise
Recruiting hospitality professionals requires precision and persistence. These are senior, operationally focused individuals who rarely join traditional panels. RONIN uses direct outreach, verified profiling and multi-channel engagement to secure participation from genuine, qualified respondents.
Every participant is screened not just by job title, but by responsibility and decision-making authority. We adapt scheduling and methodology to accommodate irregular working patterns and global time zones.
Our combination of CATI, digital recruitment and RONIN Edge profiling ensures high-quality data, even from hard-to-reach hospitality audiences.
Explore our methods or contact us.
Audiences we recruit:
- Hotel General Managers (GMs)
- Food & Beverage Directors
- Revenue Managers
- Brand & Guest Experience Directors
- Franchise Owners & Franchisees
- Restaurant Owners & Operators
- Hospitality IT & Operations Leaders
- Corporate Travel Managers
- Event Planners & Venue Decision Makers
- Loyalty Programme Members
- Business Travellers
Who We Work With
Connecting you to Hospitality decision makers
Hospitality Market Research Case Study
Explore our fast food outlets tracking study to see how RONIN delivered actionable insight into brand performance and operational standards across multiple locations.
Driving actionable insights for hospitality operators & brands